To submit a complaint, the Complainant shall:
a. Complete the complaint form to provide a detailed grievance in writing or via electronic submission on SPAN’s WEBPAGE. The grievance must include the art board location, date on the artistic image, description of the art, nature of the complaint or issue, desired outcome, and the complainant’s name and contact information.
b. Allow 48-72 hours for proper response and investigation to address submitted concerns.
c. Be open to put forth a sincere effort to achieve a constructive resolution their submitted grievance.
d. NOT reset or paint over an artistic image in dispute unless a completed “Art Board User Agreement” is on file AND the two-week exhibition allowance period has expired or otherwise permitted by SPAN in resolution of a properly submitted grievance.
e. Refer to SPAN’s detailed guidelines above for an outline of the grievance protocols.